In a significant move towards citizen-centric governance, the Punjab Safe Cities Authority (PSCA) has launched a new online feature that allows citizens to dispute incorrect or duplicate traffic e-challans from the comfort of their homes. This initiative eliminates the need for physically visiting police offices to resolve fine-related issues.
Through the dedicated online portal or mobile app, users can now enter their vehicle and Computerized National Identity Card (CNIC) details to view their fines. If a challan is found to be issued in error—such as a duplicate fine or one issued to the wrong vehicle—citizens can directly submit a review request through the platform.
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The system also allows users to digitally track the status of their complaint, ensuring full transparency throughout the process. This digital reform is set to save time, reduce procedural errors, and foster greater trust in Punjab’s traffic management system by making it more accountable and user-friendly.
FAQs:
**1. How can I dispute a wrong e-challan?**
You can dispute a challan by visiting the **Punjab Safe Cities Authority (PSCA) online portal** or using their mobile app. Enter your vehicle registration and CNIC number, select the incorrect challan, and submit a review request.
**2. What kind of challans can be disputed?**
You can dispute challans that were issued incorrectly, such as **duplicate fines, fines issued to the wrong vehicle,** or those with other evident errors.
